FAQs
Ordering & Payment FAQs
How can I place an order?
Ordering is simple!
- Browse our website using the navigation bar or search function to find your desired cricket shoes.
- Select your size (check our size guide to ensure the right fit) and click "Add to Cart".
- Proceed to checkout or continue shopping for more products.
- Apply any discount code or gift card number.
- Choose an express checkout option or manually enter your delivery and payment details before clicking "Review Order."
- Confirm your order and receive an email confirmation.
Can I change/cancel my order?
We will always try to accommodate any changes or cancellations you would like to make to your order before it has been dispatched.
If you would like to make a change or cancel your order, please email our customer service team at info@payntr.com as soon as possible and we will try our best to help.
Unfortunately, if your order has always been dispatched, we are unable to recall it and your order will need to be returned to us in line with our returns policy.
How long will my order take to be dispatched?
We currently aim to send out all orders within the UK within 2-4 working days.
Unfortunately, we cannot currently guarantee a next day delivery service.
How can I return my order?
Please check our returns policy for details on how you can return your order as well as information regarding any faulty products.
Cricket shoes FAQs
What is the best shoe for indoor cricket/training?
Our Pro-X Club Rubbers have been designed with a rubber pimple outsole which makes them perfect for use on hard and indoor surfaces.
What size cricket shoe should I get?
We have worked as hard as possible to get the Payntr Pro-X range true to size, but if you have any doubts please size up.
You can also refer to the size guide to help get the best fit shoe for you.
As a fast bowler which shoe should I get?
If you are a fast bowler, we would recommend our Pro-X Carbon Speed. This cricket spike has been designed specifically with fast bowlers in mind, providing superior fit and feel to you allow to focus fully on your delivery, whilst also containing a carbon fibre base plate to maximise energy efficiency.
If you've not been able to find the answer to your question, please contact Info@payntr.com and we will do our best to solve any problems you may have experienced.